Deputy General Manager

Mill Farm Sports Village, Wesham I Up to £43,000 per annum

An Exciting Leadership Opportunity

Mill Farm Sports Village is one of the North West’s most unique hospitality and leisure destinations, bringing together a boutique hotel, restaurants, bars, conference and event facilities, matchday hospitality, and sports venues on one vibrant site.

We are looking for an experienced and motivated Deputy General Manager to support the leadership and operational success of our growing business. This is an excellent opportunity for a hospitality professional who is passionate about delivering exceptional guest experiences, developing high-performing teams, and driving operational excellence.

The Role

Reporting directly to the General Manager, you will play a key role in the day-to-day management of the venue, ensuring the smooth running of all operational departments and maintaining the highest standards of customer service.

You will provide leadership across multiple areas of the business, including Food & Beverage, Front of House, Reception, Housekeeping, Events and Hospitality, working closely with departmental managers to ensure a consistent and exceptional guest experience.

This is a hands-on leadership role that requires a strong operational presence, excellent communication skills, and a proactive approach to problem solving.

Key Responsibilities

• Support the General Manager in the overall operation and performance of the venue.

• Lead, motivate and develop management and operational teams.

• Ensure consistently high standards of service across all guest-facing departments.

• Oversee food and beverage operations, ensuring quality, profitability and customer satisfaction.

• Support the delivery of conferences, private events, functions and matchday hospitality.

• Monitor business performance and identify opportunities to improve revenue, efficiency and profitability.

• Manage staffing levels, rota planning and labour costs.

• Ensure compliance with all health and safety, food safety and licensing requirements.

• Investigate and resolve customer feedback and service issues professionally and effectively.

• Drive a culture of accountability, teamwork and continuous improvement.

• Deputise for the General Manager when required.

About You

The successful candidate will be a confident and engaging leader with a genuine passion for hospitality.

You will have:

• Previous experience in a senior management role within hospitality, stadia, hotels, leisure, events or venue operations.

• A strong understanding of food and beverage operations.

• Experience leading large, diverse teams in a fast-paced environment.

• Excellent organisational, communication and people management skills.

• Strong commercial awareness and an ability to make sound operational decisions.

• A customer-focused approach and commitment to delivering exceptional service.

• The ability to remain calm under pressure and effectively manage competing priorities.

• Flexibility to work evenings, weekends and matchdays when required.

What We Offer

• Salary up to £43,000 per annum

• Free use of our on-site gym

• Staff discounts across the Group

• Employee Assistance Programme (EAP)

• Ongoing training and development

• Excellent career progression opportunities within a growing organisation

• Free on-site parking

Apply Today

If you are an ambitious hospitality professional looking to take the next step in your management career and make a real impact within a thriving and diverse operation, we'd love to hear from you.