About the Role

Up to £28,000

We are looking for friendly, professional Receptionists to join The Villa Wrea Green. As the first point of contact for guests, you will play a vital role in creating a welcoming and memorable experience from arrival to departure.

Working within the Front Office team, you’ll support the day-to-day running of reception, ensuring smooth operations across guest services, reservations, and administration while maintaining exceptional customer service standards.

What You’ll Be Doing

Guest Experience

• Welcome guests, visitors, and contractors with a warm and professional approach

• Deliver efficient and accurate check-in and check-out processes

• Handle guest enquiries in person, via telephone, and email promptly and courteously

• Provide information about the hotel, facilities, local area, and events

Reservations & Administration

• Take and manage bedroom and venue bookings using internal systems

• Maintain accurate guest records and administrative documentation

• Assist with general administrative duties within the reception function

Operations & Service Delivery

• Liaise with housekeeping, maintenance, and other departments to fulfil guest requests

• Support the presentation and organisation of the reception area

• Follow company procedures, health & safety guidelines, and confidentiality standards

Payments & Problem Resolution

• Process payments and handle billing queries in line with company policies

• Carry out basic cash handling and end-of-shift procedures

• Respond to complaints and feedback professionally, escalating when appropriate

About You

Essential

• Friendly, professional, and well-presented

• Strong communication and customer service skills

• Organised with excellent attention to detail

• Calm under pressure with the ability to handle situations tactfully

• Confident using IT systems, email, and booking platforms

• Reliable, punctual, and a strong team player

• Flexible to work shifts over 5 days out of 7

Desirable

• Previous experience in a receptionist, hospitality, or customer-facing role

• Experience managing reservations and processing guest payments

• Knowledge of local attractions and hospitality standards